Pedal Cars & Ride on Toys & More
|
|
|
Customer Service Information
|
Our pledge to you!
We are totally committed to providing you with the best customer service experience in the industry!
We do this by treating every order as if we were making a purchase for a member of our own family.
Typically, our orders are shipped quickly and received without a hitch. However, every now and then - a problem arises. A shipment may get lost at UPS or FedEX's terminal, an item arrives and is found to be defective - or perhaps it was damaged in transport. While we are fortunate that these occurrences rarely happen - when they do - we take them very seriously and work swiftly to correct the situation. We immediately assign one of our customer service professionals to you and he / she stays on top of the situation until you are 100% satisfied. Our purchasing power gives us top priority with our manufacturers (and we select our suppliers on their own level of professionalism and commitment to customer service issues). As we trouble-shoot your order, we stay in constant communication with you (by phone and email) so you are current with what's going on. And - we are relentless in resolving any issue promptly - until our customers are totally happy with their purchase.
|
|
|
